Submit a request
If you are signing into your account for the first time, or need to reset your password, please use this sign in link for instructions.
If you have already tried this, please use the help article if you are still having difficulty signing in.
- How do I sign into my account?
- I haven't received my sign in details
- I've forgotten my username or password'
If you're still having difficulties, please complete this form.
The Opt Out window is exactly 1 calendar month from the date on the enrollment letter or from when you receive your enrollment information. If it's after this please select "I want to cease membership" instead.
The quickest way to complete your retirement claim is onine.
Just sign into your account via the app or by the Smart Website and click Access your pension savings.
You might also find our answers around support at retirement helpful.
The easiest way to track your retirement claim is online.
Just sign into your account via the app or by the Smart Website.
You might also find our answers around support at retirement helpful.
The quickest way to opt in is online.
Just sign into your account via the app or by the Smart Website and click Start paying into this pension.
You might also find our answers on how to join your pension scheme helpful.
The quickest way to get a current valuation is online.
Just sign into your account via the app or by the Smart Website to view your pension balance.
The quickest way to complete your request is online.
Just sign into your account via the app or by the Smart Website and go to Add Money.
You might also find our answers on one off pension contributions helpful.
The quickest way to complete your request is online.
Simply sign into your account via the app or by the Smart Website and go to Add Money.
The quickest way to update your details is online.
Simply sign into your account via the app or by the Smart Website, click Menu > Personal details and follow the steps on screen.
You might also find our answers on managing my details helpful.
The quickest way to update your beneficiary details is online.
Just sign into your account via the app or by the Smart Website, click Beneficiaries and follow the steps on screen.
You might find our answers around your 2025 annual pension statement helpful.
You have selected Opt Out.The opt out window is exactly one calendar month from the date on the enrolment letter or from when you receive your enrolment information. If it's after this please select "I want to cease membership" instead.
You have selected Stop Paying In. The opt out window is exactly one calendar month from the date on the enrolment letter or from when you receive your enrolment information. If you're still within this timeframe please select "I want to opt out" instead.
You have selected to Opt Out or Stop Paying In depending on the current status of your policy. The Opt Out window is exactly 1 calendar month from the date on the enrolment letter or from when you receive your enrolment information. This option will first attempt to opt you out of your policy. However if your policy is outside of the Opt Out window we will then attempt to cease your membership.
If you'd prefer to speak with us directly, you can reach us at 0333 124 7409 and we'll be happy to answer any questions.
If you'd prefer to speak with us directly, you can reach us at 0333 124 7409 and we'll be happy to answer any questions.